Care By Design
About Affinity Health
We combine traditional medical practices with holistic approaches to address the unique needs of each patient. With a team of experienced practitioners, Affinity Health offers a range of services designed to promote overall wellness and long-term health, emphasizing a patient-centered approach to care.
OUR CARE VALUES
Safety First
We provide a safe environment for our clients, for our colleagues and for our partners.
- We create a sense of security and empowerment and are committed to keeping one another free from harm.
- We embrace a framework and best practices for the highest quality of care.
We Care
By our words and actions, we create a caring environment for everyone.
- We are sensitive to the concerns of our clients and our co-workers.
- We are respectful and courteous to each other at all times.
- We promote and reward teamwork and inclusiveness.
Our Integrity
We work together to merit the trust of our colleagues and those we serve.
- We hold ourselves, and each other, accountable for practicing our values.
- We communicate frequently, honestly and openly.
- By our actions, we create an environment of trust.
Welcome to Affinity Health, your trusted provider of comprehensive home healthcare services. Our mission is to deliver exceptional care tailored to the unique needs of our clients. With a strong commitment to personalized care and customer satisfaction, we strive to make a positive difference in the lives of those we serve. Inspiring confidence in those we serve through empathy and dignity.
To serve as a vehicle for positive change in the delivery of personal care services that ensures that all our clients receive care that respects their rights and wishes, maintains their level of independence, and maximises their quality of life.
100% Accredited Home Care Agency
Affinity Health is an accredited home care agency, proudly holding Exemplary Status from Accreditation Canada, an independent organization that sets high standards for quality, safety, and efficiency.
This recognition reflects our commitment to exceeding national healthcare standards and providing exceptional home care services to our clients.
Accredited for: Home Care, Staffing and Transitional Care
The Affinity Health Promise
Our Objective
Our objective at Affinity Health is to provide the highest possible level of care to our clients at all times.
This will be achieved through the following:
a) Clients of Affinity Health shall be treated with consideration, respect and with full recognition of their dignity and individuality.
b) Employees of Affinity Health shall honour and respect their client’s needs with respect to privacy and the practice of individual customs within their own surroundings.
c) All medical and personal information of Affinity Health clients shall remain completely confidential.
d) Clients of Affinity Health shall, whenever possible, participate in the planning of their care and all scheduling will be completed with respect to their individual needs.
e) Clients of Affinity Health shall have the opportunity to maintain as independent a lifestyle as possible through the decisions concerning acts of daily living.
f) Clients of Affinity Health can expect full disclosure with respect to their individual care plans.
g) Clients of Affinity Health shall receive personal and individualized care from trained healthcare professionals who best suit their medical needs and their personality traits.
Code of Ethics
Affinity Health is committed to providing the highest standards of excellence in the healthcare industry and is guided by the following Code of Ethics.
a) Affinity Health will take all reasonable precautions to ensure the safety of its clients and employees.
b) Affinity Health will treat all individuals with dignity, fairness and respect regardless of age, gender, race, ethnicity, nationality, physical or mental disability, family or marital status, religious affiliations, or sexual orientation.
c) Affinity Health will provide the best possible care and service to all clients while adhering to the highest professional and ethical standards as set for the Home Care Industry by the Canadian Council on Health Services Accreditation.
d) Affinity Health is committed to providing prompt, reliable, and effective home and healthcare appropriate to each individual’s needs and preferences, all the while promoting autonomy and respecting freedom of choice.
e) Affinity Health will ensure that the experience, skills, abilities, and qualifications of each employee meet the care requirements of their assigned clients and that they are aware of their clients’ current condition and needs.
f) Affinity Health will ensure that all employees are adequately screened prior to employment, evaluated and supervised on a regular basis, and monitored for compliance within their professional regulatory body.
g) Affinity Health will protect the confidential nature of each individual’s medical, personal and financial records and will not disclose any information without prior written authorization by the individual or his/her legally-appointed representative, or unless so permitted by law.
h) Affinity Health will not tolerate any form of client or employee abuse.
i) Affinity Health is committed to resolving issues fairly and will investigate client and staff concerns and complaints in a timely manner.
j) Affinity Health will inform clients of the possibility of obtaining subsidized services and will work with clients to secure and coordinate any additional services for them to obtain optimal care.
k) Affinity Health will carry full professional liability, workers’ compensation, and bonding insurance.
l) Affinity Health will comply with existing municipal, provincial and federal legislation and regulations for healthcare personnel and services.
m) Affinity Health will not knowingly misrepresent its services or the qualifications of their employees and will be honest about costs of services.
n) Affinity Health will compete fairly and will not tolerate actions that unreasonably prevent competition.
Why Choose Affinity Health
Affinity Health is a Canadian company that has excelled at providing quality, customized services to seniors and their families for 30 years. We are fully accredited by Accreditation Canada.
- We provide Nurse-Managed Care, meaning all our services give you access to a nurse manager for all health-related questions and concerns.
- We have won multiple Ethics awards with the Better Business Bureau.
- We provide the widest range of services to help you or your loved one truly retire at home for as long as you choose.
- We provide a free in-home nurse consultation to discuss your medical needs, personal preferences and budgets to ensure we customize the right plan of care.
- There are no contracts. You can use as much or as little service as you need.
Your well-being is Our Priority.
