Our Commitment

Our Commitment

Clients of Affinity Health shall have the right to full and detailed disclosure with respect to invoicing procedures. Statement of Client Rights Affinity Health firmly believes that our clients and/or their legally- appointed representatives have the right to:

9.1 Safety

a) To expect that all reasonable precautions will be taken to ensure your safety.

9.2 Dignity and Respect

b) To receive courteous and respectful treatment and to be free from mental, physical and financial abuse by our employees.

c) To have your property treated respectfully by our employees

9.3 Personal Choice

a) To refuse to answer questions or to refuse any care, to the extent permitted by law, and to be informed of the consequences of any such refusal.

b) To be dealt with in a manner that recognizes your individuality and is sensitive to your needs and preferences while promoting autonomy and personal lifestyle choices.

c) To refuse to accept caregivers with whom you are not compatible.

d) To participate in your own care.

e) To change your healthcare provider.

f) To make an Advance Directive. An Advance Directive consists of written instructions that direct the care provided if you are unable to do so.

9.4 Privacy and Confidentiality

a) To expect optimal privacy during the execution of your personal care.

b) To be granted privacy and confidentiality in the collection, use, disclosure, storing and destruction of personal and health records, in accordance with privacy legislation.

9.5 Assessment and Appropriate Care

a) To expect a free no-obligation assessment by a client care manager at the start of service, routine reassessments on existing clients and ongoing consultative access to our client care managers as necessary.

b) To receive all necessary pertinent information in order to provide informed consent before the initiation of service.

c) To receive prompt service.

d) To participate in the planning of your care and to expect a written current and comprehensive care plan.

e) To receive continuity of care and a reasonable consistency of caregivers.

f) To receive appropriate care from experienced, trained caregivers who match your needs and care requirements and who are aware of your current condition and needs.

g) To expect availability of service 24 hours a day,7 days a week.

9.6 Non-Discrimination

a) To be treated with dignity and respect regardless of age, gender, race, ethnicity, nationality, physical or mental disability, family or marital status, religious affiliation, or sexual orientation.

b) To complain or identify problems and/or suggest changes without fear of reprisal or discrimination.

c) To obtain a referral to an alternate service provider, without prejudice, if services from Affinity Health are, for any reason, terminated.

9.7 Information

a) To be fully informed of your rights and responsibilities before the start of service.

b) To be advised how to reach us on a 24/7 basis. If an emergency occurs, do not hesitate to call 911 to access the emergency medical system.

c) To receive complete current information about your care in terms you and your family can understand.

d) To be informed, with reasonable notice, of changes in your care plan, your workers or your schedule.

e) To ask for and receive an explanation of any charges billed by Affinity Health.

f) To review any record created and maintained by Affinity Health regarding your care.

g) To receive honest, accurate and clear information about our services and practices.

h) To be fully informed, with reasonable notice, of any relevant changes in our policies, procedures or billing rates.

9.8 Client Satisfaction

a) To expect timely and fair resolutions to your concerns and complaints.

b) To obtain access to or request correction of your personal information.

c) To ask a question or make a comment on Affinity Health information practices.

d) To expect regular monitoring of your satisfaction of services via quality assurance procedures.